Frequently Asked Questions
We know buying online — especially personalized stuff — can feel like a leap of faith. So here’s everything you might want to know before, during, or after placing an order. If we missed something, just ask. We’re real people over here.
General Questions
What do you sell?
Mostly personalized gifts—things that make people smile, laugh, cry a little (in a good way), or all three. Think jewelry, clothing, mugs, plaques, and more. If it says "Giftacular" on the box, you can bet it was made to mean something.
Do you only sell personalized products?
Not always. We’ve got a handful of non-personalized bestsellers, but our bread and butter is personalization. Names, dates, photos, inside jokes—we make it yours.
Do you offer a guarantee?
Yes, we do. If something arrives broken, defective, or not how you ordered it, we’ll make it right. Just contact us within 30 days of delivery.
What is your return policy?
Because most of our products are made just for you, we don’t accept general returns. But if there’s a problem with your order, let us know—we’re not the kind of people who leave you hanging.
Do you do your own printing?
No, we don't. Using a production model called "print-on-demand", we partner with top-notch suppliers who specialize in making quality products on demand. That’s how we can offer so many options without needing a warehouse the size of Texas.
Where is your warehouse?
Our production partners have fulfillment centers in the U.S. and sometimes internationally, depending on the product.
Where are you located?
We’re based in Canada, but our products are printed and shipped from fulfillment centers in the U.S., and Canada.
Do you have a retail store?
Nope. We’re 100% online. So no need to get showered to shop. Fluffy slippers and cozy pajamas are totally appropriate shopping attire here.
Questions About Our Designs
Do you create your own designs?
Yes! All our designs are either made in-house. We don't just grab stuff off the internet.
Will you change a design for me?
Sometimes. It depends on the design and the request. Reach out and let’s talk—we’ll let you know what’s possible.
Can I send you my own design?
Sorry, but we don't accept design submissions.
Questions About Placing an Order
Which methods of payment do you accept?
We accept the following methods of payment:
- Visa
- Mastercard
- American Express
- Discover
- Diner's Club
- Google Pay
- Apple Pay
- PayPal
- Shop Pay (Shopify)
How much do you charge for shipping?
For orders less than $75 USD, we charge a flat rate of $5.95 to the U.S., and $9.95 to Canada.
When will my order ship?
Most orders ship within 3–5 business days. You’ll get a tracking number as soon as it’s on the move. Once your order has shipped, the ship times can vary greatly depending on the items being sent. For complete shipping times, check out this page.
How do I upload a photo?
On product pages that allow image uploads, you’ll see a button labeled “Upload Your Photo.” Click it, pick your image, and you’re good to go. We’ll take it from there. For more help with your images, read our full guide here.
Do you accept bulk orders?
Yes! If you’re ordering for a group, team, or event, contact us—we’ll see what kind of magic we can work for you.
Can I include a message card with my order?
Some products include a built-in message card (like our necklaces). If you want to add a custom message, just let us know before ordering—we’ll tell you what’s possible.
How can I pick the right clothing size?
Each apparel item includes a size chart. Check the product description and compare it to a shirt you like the fit of. Still unsure? Go one size up to be safe.
Questions About Changing or Canceling an Order
Can I change my order?
If it hasn’t gone into production yet, yes. But personalized items move fast, so contact us ASAP — like now.
Can I cancel my order?
If your order hasn’t gone into production yet, we can cancel it. After that, it’s usually a no-go. Orders get submitted to our printer immediately. Usually it's just a matter of hours before we pass the point of no return.
Personalization Questions
Are there restrictions on what text can be added?
We don’t allow profanity, hate speech, or anything that could get someone arrested. Other than that, go wild.
Can I use symbols or emojis in the design?
I'm afraid our personalization software does not accept special characters, symbols or emojis.
Can I order a product without personalization?
Yes—just leave the personalization fields blank (if allowed), or choose a non-personalized design from our catalog.
Can I personalize something in a different language?
Yes! But our software isn't able to display special characters like "é, ë, etc". As long as the characters are supported by our fonts and software, you’re good to go.
Shipping Questions
How much do you charge for shipping?
For orders under $75 USD, there is a flat rate of $5.95 for shipping to the U.S. and $9.95 for shipping to Canada.
When will my order ship?
Usually within 3–7 business days. You'll receive an email as soon as it’s out the door and on the way to you.
How will my order ship?
Most orders go out via USPS, UPS, or Canada Post, depending on where it’s coming from and where it’s going.
I live in Canada. Do I need to pay duty or taxes?
As our business is registered in Ontario, Canada, we collect GST/HST on all Canadian orders. As for duty, the answer is ... maybe. Luckily, the Canadian government has this handy calculator to help you know what the charges are.
Where does my order ship from?
We work with several supplier who all have production facilities in the United States, Canada, Mexico, and Latvia. For our American customers, all orders will ship from the United States. For our Canadian customers, the shipping origin will be determined by the product being purchased.
T-shirts, sweatshirts, mugs, and pillows typically ship from the production facility in the Toronto region. Other products like our necklaces, plaques, and garden flags ship from the U.S.
Do all items ship together?
Not always. If you order multiple products, they may be made in different facilities and arrive separately. You will only be charged our flat rate shipping, however. And shipping is free for orders of $75 USD or more.
Which countries do you ship to?
Right now we ship to the U.S. and Canada. Want us to add your country? Let us know.
I haven’t received my order. What do I do?
Start by checking your tracking link. Still stuck? Contact us and we’ll look into it.
Questions About Tracking Your Order
How do I check the status of my order?
If you created an account when you made your purchase you can sign into your account and view the status of your orders. If you did not create an account, contact us. We're happy to help.
Will I receive a tracking number?
Yes. Every order gets a tracking number as soon as it ships.
Why did I receive multiple tracking numbers?
Some items ship separately from different facilities, which means multiple packages—and multiple tracking numbers.
My tracking info says “delivered,” but I don’t have it. What now?
Check with your neighbors, the front desk, the side door, and behind the bushes. Oh, and check the doorbell camera for the dreaded porch pirate.
Technically, once it leaves our production facility, it's the responsibility of the shipping company to get the parcel to your door.
If your order does not show up, you may need to open a ticket with the shipping company to get reimbursement. But please reach out to us as we may be able to help speed things up.